Network Operations Center

ROC-net™ Services Offers Infrastructure and Application Reliability and Affordability.

Through its world-class Managed Fiber Network, ROC-net™ Services offers an unparalleled suite of no-hassle, cost-effective solutions.

CO-LOCATION SERVICES
BACKUP/RECOVERY SERVICES
CALL CENTER SERVICES
CRM SYSTEM

Co-Location Services
ROC-net™’s data center services provide organizations with cost-effective and hassle free solutions, including:

24x7 Monitoring by Experienced Engineers
UPS
Redundant Power
Security
Bandwidth
IP Addresses
Basic Services:
Reboot
- Tape Change
- Shutdown
- Service Restart

Call Center Services
ROC-net™ Services offers experienced first-level technical response for both end users and customers, including:

Network Monitoring
- Bandwidth
- Up/down (ping)
- SNMP
- Http
- Email Monitoring
Network Management
- Router Configuration
- Router Maintenance
- Connectivity
- IP Address Allocation
- IDs
- Remote Server Management
- Problem Resolution
- Service Dispatch

Backup/Recovery Service
The ROC-net™ Services Data Center protects data from system crashes, natural disasters, or any unplanned event that could threaten your business operations.

Scheduling
Redundancy of Data
Encryption
Offsite Storage

CRM System Services
The ROC-net™’ Services customer relationship management system includes tracking and reporting capabilities, including:

Ticketing (cases)
Knowledge Base
Contacts
Contracts
Service Level Agreement
Activities
Notes